I have travelled quite a bit and for $230 a night I've had much better rooms in much better places than Thackerville, OK. We had to call twice for extra towels since we had to use the first ones at the pool and it took over an hour to get them.

Bed was decent, but nothing to brag about. We stayed on 11th floor of the casino tower. Also, a lot of kids mixed with very drunk adults, which seemed odd to me that many people would bring children to the casino and into that kind of environment. We heard others complaining, albeit over the incredibly loud music so you had to yell at the person next to you. Seemed like there were a lot of 'managers' standing around congregation with each other instead of trying to help guests. We had to go back and get our room towels. They said the towels were replaced every 40 minutes but we didn't see them do it once in the 3 hours we were there. Here's my review: I'll start with the pool - no towels, very loud music, kids everywhere. My wife and several of my friends decided to spend the weekend at Winstar for my 35th birthday. This place has no customer service!' I completely agree. I met another guest on the elevator and he remarked, ' what a beautiful hotel, but I tried to order room service and no one picked up the phone. Management might be able to appreciate the lack of service their wait staff deliver if they were to witness the callous and detached behavior of these individuals towards the patrons. I was told that they would just be by and I was to stop them if I wanted something. I approached management regarding the ability to receive a food menu and asked if waitresses had defined areas for service. All three attempts to obtain food at this facility did not produce any results and the employees that I came in contact with, really need to receive training on how to deal with customers. He never returned to complete my order and as expected, I never received my food request. No problem, I showed him my ID which he barely acknowledged, and then he turned around and began to take orders from other patrons at the bar. I attempted three times to order food at the pool area, and the first time I attempted to order, the waitress replied 'I am having a crisis right now', the second waitress I approached told me she was on a break, my final and last time I attempted to order food, I went to one of the bartenders and he asked my room number and when I asked to charge it to my room, he asked for ID. Spent a day at the pool as well as a night in the casino hotel, and I would have to say that customer service ranks a ZERO in my opinion.

Winstar casino oklahoma adults only